3 Year Plant & Tree Guarantee
Just look out for our 3 year guarantee icon on plant descriptions for those that are covered.
Here is how it works
- Take a photo of the plant that hasn’t survived – this helps us to record any problems with plant quality
- Send the photo, along with a description of the problem and your order number and name to email@example.com
- Our plant experts will review the photo to assess the issue and offer an explanation of what has caused the problem
- We will then send you a replacement but have the following conditions
We won’t replace or refund a plant if we think that a plant has died due to lack of watering or proper horticultural care (left out in the sun for 2 weeks before it is planted, for example), or if the plant has been infected by an airborne pest or disease contracted from your garden or your neighbours’
- – Gift vouchers and delivery charges are non-refundable
- – Excludes all bulbs and all plants that are known to be short lived.
- – All plants included in the guarantee are labelled with our 3 year guarantee icon