3 Year Plant & Tree Guarantee

Just look out for our 3 year guarantee icon on plant descriptions for those that are covered.

Here is how it works

  1.  Take a photo of the plant that hasn’t survived – this helps us to record any problems with plant quality
  1.  Send the photo, along with a description of the problem and your order number and name to
  1.  Our plant experts will review the photo to assess the issue and offer an explanation of what has caused the problem
  1.  We will then send you a replacement but have the following conditions

We won’t replace or refund a plant if we think that a plant has died due to lack of watering or proper horticultural care (left out in the sun for 2 weeks before it is planted, for example), or if the plant has been infected by an airborne pest or disease contracted from your garden or your neighbours’

  • – Gift vouchers and delivery charges are non-refundable
  • – Excludes all bulbs and all plants that are known to be short lived.
  • – All plants included in the guarantee are labelled with our 3 year guarantee icon


Our Gift to you

On all orders made online over €100